1. About This Privacy Policy
Bright Steps Child Development Centre ("Bright Steps", "we", "our" or "us") respects the privacy of prospective franchise partners, franchisees, their representatives and other individuals who communicate with us in connection with a Bright Steps franchise.
This Privacy Policy explains how we collect, use, retain and protect information in connection with franchise enquiries, discussions, meetings, applications, franchise documentation, setup and ongoing franchise support.
2. Information We May Collect
Depending on the stage of the franchise process, we may collect:
- Name, phone number, email address and correspondence details.
- City, proposed centre location and preferred territory.
- Professional background, relevant experience and business information.
- Information about the proposed premises, setup requirements and business plans.
- Documents or information voluntarily provided during the franchise evaluation or agreement process.
- Payment, invoicing and transaction information where applicable.
- Information contained in communications with our team, including email, telephone and WhatsApp conversations.
3. How We Use Franchise Information
We may use the information collected to:
- Evaluate and respond to franchise applications and enquiries.
- Discuss franchise availability, commercial terms and proposed locations.
- Arrange meetings, site discussions and other communications.
- Prepare, process and administer franchise documentation and agreements.
- Coordinate agreed setup, equipment, operational and support activities.
- Process payments, issue records and maintain business accounts.
- Communicate with franchise partners about matters relating to their centre.
- Comply with applicable legal, accounting, tax and regulatory requirements.
4. WhatsApp, Email and Telephone Communication
We may use phone calls, email and WhatsApp to communicate with prospective or existing franchise partners about their enquiry, meeting, application, agreement, setup or ongoing franchise relationship.
WhatsApp is a third-party communication service. Its use is subject to WhatsApp's own terms and privacy practices.
5. Sharing of Information
We do not sell personal information. Information may be shared with authorized personnel, professional advisers, technology or communication service providers, accountants, payment service providers or other parties where reasonably necessary to administer the franchise relationship or comply with law.
Where information is shared with a service provider, we seek to limit access to information reasonably necessary for the relevant purpose.
6. Data Security and Retention
We take reasonable administrative and technical measures to protect franchise-related information from unauthorized access, alteration, disclosure or misuse.
Information may be retained for as long as reasonably necessary for the purpose for which it was collected, for the duration of a franchise relationship, for record-keeping, dispute resolution, or to meet applicable legal and accounting obligations.
7. Information You Provide About Other People
If you provide information about a business partner, employee, consultant or another individual, you should ensure that you are authorized to provide that information and that the person is appropriately informed where required.
8. Your Choices and Requests
You may contact us to ask about personal information we hold about you or to request correction of inaccurate information, subject to applicable law and our legitimate record-keeping requirements.
9. Third-Party Websites
Our website may contain links to third-party services, including communication platforms and other websites. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. The updated version will be published on this website with a revised date.