1. Purpose of This Refund Policy

2. Franchise Price and Payment Terms

The franchise price is disclosed during the franchise meeting. The amount, payment schedule, taxes, equipment charges, setup charges and other applicable commercial terms will be communicated to the applicant and, where applicable, recorded in the relevant quotation, invoice or franchise agreement.

All payments made towards the Bright Steps franchise opportunity, including franchise fees, booking amounts, advances, setup-related payments, equipment-related payments and other amounts paid in connection with the franchise, are non-refundable once received, subject to applicable law.

3. Enquiry Stage

Submitting a franchise enquiry is free unless a separate charge is expressly communicated. A person who has only submitted an enquiry and has not made a payment generally has no refund claim because there is no franchise payment to refund.

4. Payments Made Before the Franchise Agreement

Any payment accepted before execution of the final franchise agreement is also non-refundable. By making such a payment, the applicant acknowledges and accepts this Refund Policy.

This applies whether the payment is described as a booking amount, advance, token amount, processing amount or any other franchise- related payment.

5. Payments Under a Signed Franchise Agreement

Once a franchise agreement has been signed, all franchise-related payments remain non-refundable. Cancellation, withdrawal or termination of the franchise by the franchisee does not create a right to recover amounts already paid, subject to applicable law.

This includes amounts paid towards the franchise fee, equipment, setup, training, branding, administrative work, third-party services, taxes or other franchise-related commitments.

6. Cancellation by the Applicant or Franchisee

Cancellation requests may be submitted in writing for record purposes, but cancellation does not create an entitlement to a refund of amounts already paid.

7. Equipment, Setup and Third-Party Costs

Where equipment has already been ordered, customized, delivered or installed, or where setup work or third-party services have already been committed, any refund will be subject to the applicable commercial terms and recoverability of those costs.

8. Approved Refunds

No refund will ordinarily be processed for franchise-related payments because such payments are non-refundable under this policy.

Any exception, if required by applicable law or expressly agreed by Bright Steps in writing, will be handled separately.

9. Non-Refundable Amounts

All franchise-related payments are non-refundable, including but not limited to franchise fees, booking or advance amounts, equipment payments, setup payments, training or support charges, administrative charges and payments made for customized or third-party services.

This policy applies regardless of whether the applicant or franchisee subsequently changes their mind, withdraws from the opportunity, changes location, is unable to proceed, or decides not to establish or continue operating the centre, subject to applicable law.

10. Disputes and Clarification

If you believe a payment has been incorrectly withheld or a refund request has not been handled according to the applicable agreement, please contact Bright Steps with the relevant payment and contractual details so that the matter can be reviewed.

11. Contact Us