1. Purpose and Scope

Submission of an enquiry or participation in a discussion does not by itself create a franchise, partnership, employment, agency or other binding commercial relationship.

2. Franchise Enquiry and Evaluation

Interested applicants may submit an enquiry and provide information about their proposed location, background, experience and requirements. Bright Steps may review this information before deciding whether to proceed with discussions.

Bright Steps reserves the right to accept or decline a franchise application at its discretion, subject to applicable law.

3. Meeting, Commercial Terms and Franchise Price

Franchise pricing is not fixed or displayed on the website. The applicable franchise price and commercial terms will be discussed and disclosed during the franchise meeting.

Any quotation, discussion or indication of commercial terms is subject to the final written agreement signed by the parties. No verbal statement should be treated as a final contractual commitment unless incorporated into the applicable written agreement.

4. Franchise Agreement

The rights and obligations of Bright Steps and the franchisee will be governed primarily by the final franchise agreement executed by both parties. Where there is a conflict between these general website terms and a signed franchise agreement, the signed franchise agreement will govern to the extent permitted by law.

5. Brand, Name and Intellectual Property

Bright Steps may grant an approved franchisee the right to use its approved brand name, trademarks, logos, materials and other intellectual property only to the extent and for the duration permitted under the franchise agreement.

The franchisee may not copy, modify, license, sell, transfer or otherwise use Bright Steps intellectual property outside the agreed franchise purpose without prior written authorization.

6. Centre Setup and Equipment

Bright Steps may provide or assist with equipment and centre setup as discussed with the franchise applicant and recorded in the applicable commercial terms or agreement.

The exact equipment, quantity, specifications, installation, delivery, maintenance and associated costs may vary according to the proposed centre and will be confirmed separately.

7. Customer Enquiries and Marketing Support

Bright Steps may provide customer enquiry or marketing support to franchise centres through its network or applicable marketing channels.

Customer enquiries, leads, visits, admissions or revenue are not guaranteed unless an express written commitment is included in the franchise agreement.

8. Expert Staff Guidance

Where requested, Bright Steps may suggest or help identify suitable expert staff or therapists based on the requirements of the proposed centre.

Unless specifically agreed in writing, the franchisee remains responsible for recruitment, appointment, salaries, employment compliance, supervision and performance of its staff.

9. Franchisee Responsibilities

The franchisee is generally responsible for:

• Providing and maintaining a suitable centre location as agreed.
• Obtaining applicable registrations, permissions, licences and approvals.
• Operating the centre in accordance with applicable law and professional requirements.
• Employing and managing appropriately qualified personnel.
• Maintaining appropriate standards of hygiene, safety, records and service delivery.
• Following agreed Bright Steps brand and operational requirements.
• Making payments due under the franchise agreement on time.

10. No Guarantee of Income or Business Results

The franchise opportunity should not be understood as a guarantee of profit, income, admissions, customer enquiries, business growth or a particular return on investment.

Business performance depends on factors including location, local demand, management, staffing, operating costs, marketing, competition and other circumstances outside Bright Steps' control.

11. Confidentiality

Franchise applicants and franchisees may receive confidential information relating to Bright Steps, its operations, pricing, processes, materials, business methods or other proprietary information. Such information should not be disclosed or used outside the permitted franchise purpose.

12. Transfer, Assignment and Termination

A franchise may not be transferred, assigned, sold or otherwise passed to another person except as permitted by the signed franchise agreement.

Termination rights, notice requirements, post-termination obligations and consequences will be governed by the franchise agreement and applicable law.

13. Website Information

Information on this website is provided for general information about the franchise opportunity. Service descriptions, support, equipment, staffing assistance and other offerings may be subject to availability, location and the final commercial agreement.

14. Changes to These Terms

Bright Steps may update these website terms from time to time. Changes to the contractual rights and obligations of an existing franchisee will be governed by the applicable franchise agreement.

15. Contact Us